BDN | IT Services

"TUB" stands for Training, Updates and Backups, the three most critical protections against malicious attacks. Jump-start your defense with this "cut to the chase" rapid response service:

• Training: email (phishing, mal-clicking), passwords (strength, sharing)
• Updates: OS, software, anti-virus
• Backups: System, critical data, verification

IT "Support Squared" provides Tier 2 support for your key support staff, giving them the help they need to solve IT-related problems for themselves and other team members.

• "Tier 2" Help Desk
• Problem Management
• Remote Support
• Coaching, how-to Videos
• Second set of eyes

We become your virtual IT Director, IT Manager and system administrator to take over part or all of your day-to-day IT-related operational duties. This can include:

• Staff On/Off-boarding
• OS Updates
• Backups
• Monitoring
• Alert Response

We'll work with you to help you decide what needs to be done, how best to do it and execute a plan to get it done. Examples:

• Software selection
• Telecom selection
• Web Devlopment
• System and data backup
• Email migration
• Data security and compliance

Documentation isn't very exciting -- until you need it and don't have it. Don't gamble! We can tailor a project to get your critical information recorded in a safe, secure location. Examples:

• Network configuration
• Administrative credentials
• Backup / restore procedures
• "How-to's" for difficult tasks
• Emergency procedures

Giving you and your key staff the ability to work from home -- or anywhere, for that matter -- will give your business a lot more flexibility. We'll work with you to plan it out and set it up:

• Remote desktop
• Video conferencing
• Firewall configuration
• User training and support

We're a little like plumbers: when you need one you need one. Maybe you just need to get something done that you don't want to do yourself or aren't comfortable doing. Call us, and we'll help.

• Equipment relocation
• Problem resolution
• Installations, repairs
• Cabling
• Network setup (wireless, etc.)